This week saw the Yellow Bird Team hold our very first workshop. We’ve been wanting to do one for a while but getting caught up with day to day work, it can be difficult to set some time aside to not only develop our own brand, but give something back to the small business community.
Yes, yes, we know we’re not even past Halloween yet, but for your small business Christmas is coming quicker than you can say Ho, Ho, Ho. Even the supermarkets have had their chocolates and biscuit boxes in since the end of August! (Already way too much temptation there).
A recent study by Trustpilot has revealed that in both 2015 and 2016, negative online reviews have steadily increased over the period from Black Friday up until Christmas – and the majority of these reviews are concerned with poor experiences with delivery and customer service.